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This topic came up on CNNTraveler recently and it got us thinking about the best/most effective way to complain to a hotel to really get results. We found the answer: follow this advice from a [...]

Asking the right questions at check in can dramatically improve your stay. So next time you stay at a Hotel, follow the suggestions made by CNN Traveler and reap the benefits of being a “SMART” [...]

Being able to zip from point A to point B and back within a day to conduct business once seemed like living the dream. You can accomplish so much but at what real cost? Environment and Planning A [...]

Following a post on hate-selling tactics in the travel industry, Skift founder and CEO Rafat Ali appeared Tues 8/18/15 on an NBC Today segment that criticized some of the upselling tactics of [...]

As a frequent business traveler you probably have a wallet full of rewards cards and points programs for everything from airline mile credit cards, executive club memberships, restaurants and [...]

Airlines used to be pretty much one-size-fits-all and that was about it. But in today’s market place where ‘customization’ is key ‘boutique’ airlines are popping up with specialty services and [...]

The ability to add value for clients will be a crucial skill for business travel professionals in 2015. The best way to accomplish that is to understand, analyze and anticipate client needs and [...]