Chauffeurs
Over its 25 year history SmartCars has developed the culture necessary to attract and maintain relationships with a superior cadre of drivers. With an average tenure of 10 years this select group is the primary reason for SmartCar’s success. Transparency, honesty, integrity and civility are key to what attracts only the best chauffeurs to SmartCars.
Technology
SmartCars uses the most up-to-date technology . You will get a confirmation as soon as the reservation is placed. With the SmartCars app, you can see the vehicle arriving and have immediate communication with the chauffeur. Our system automatically sends out two reminders. Additional technology provides our office with current flight and other travel information which results in seamless service.
We offer individualized and accurate reports for your expense reporting.
Security
The security of your personal information is important to us. Your account information is protected by a password. It is important that you protect against unauthorized access to your account and information by choosing your password carefully and by keeping your password and computer secure, such as by signing out after using the Transportation Services.
SmartCars Inc follows the industry best practices to protect the personal information submitted to us, both during transmission and after it is received. Some of these standards are:
- Encryption of certain information (such as credit card numbers) using secure socket layer technology (SSL);
- Protection of the confidentiality, integrity, and availability of all customer information systems;
- Definition and monitoring of IT security standards aligned with industry regulations;
- Implementation of vulnerability management techniques according to which we scan and map our network, prioritize areas of importance and apply fixes and safeguards;
- Application of safeguard firewalls and anti-virus tools to detect/prevent attacks;
- Continuous monitoring for security risks and maintenance of patch updated infrastructure;
- Security awareness trainings to our personnel.
With specific regard to credit card information, we comply with the Payment Card Industry Data Security Standard (“PCI DSS”) by (but not limited to) designing, implementing, and maintaining a coherent set of standards and procedures to manage risks to cardholder data – in an effort to ensure an acceptable level of Information Security risk – and by conducting yearly PCI DSS audits.
We regularly review, test and update our security policies and systems in order to meet the highest standards of data security. Unfortunately, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
Vehicles
SmartCars utilizes new model professional grade luxury vehicles. They are equipped with special chassis for additional safety and added comfort for a smooth ride. In addition, special brakes are part of commercial vehicles as well.
Each vehicle carries $ 1.5 million liability insurance which is five times more than required by law.
Worldwide transportation
We have affiliates in 500 + cities around the world, which means that you only need to contact our main office to arrange your transportation needs almost anywhere.
Our affiliate network is comprised of operators “hand-picked” and vetted through a rigorous and thorough process that guarantees that your expectations of excellent service will be met. SmartCars is fully involved in the quality of services provided by its affiliates.